1. General Provisions 1.1. This Privacy and Personal Data Processing Policy defines the processing and protection of information about users of the denispopov.life website, potential clients, and clients of Denis Gennadievich Popov, a sole proprietor. 1.2. The personal data controller is: Denis Gennadievich Popov, a sole proprietor TIN: 525602487796 OGRNIP: 325527500163851 Address: Russian Federation, Nizhny Novgorod, Prygunova St., Bldg. 17, Apt. 68 Email: info@denispopov.life Phone: +7 930 685-09-68 Website: denispopov.life 1.3. The operator is registered and operates in the Russian Federation. Services are provided remotely from the Russian Federation to clients located in Russia, Germany, and Spain. 1.4. When processing personal data, the Operator is guided by applicable Russian legislation and, for individuals located in the European Union, also by the applicable provisions of Regulation (EU) 2016/679 (GDPR), as well as the laws of Germany and Spain. 1.5. This Policy applies both to the technical processing of data during use of the website and to the processing of information after the user contacts the Operator directly via telephone, email, Telegram, WhatsApp, or video call.
2. Data Processed During Website Use 2.1. The denispopov.life website does not contain feedback, registration, or personal account forms through which the user directly provides the Operator with their name, phone number, email address, health information, or other personal data. 2.2. The website contains the Operator's contact information and links to external communication tools. 2.3. When visiting the website, technical data may be automatically processed, including:
IP address;
device type;
operating system;
browser type and version;
browser language;
date and time of visit;
pages visited;
referral source;
duration of visit;
actions on the website;
technical identifiers;
cookie identifiers;
information on the effectiveness of advertising campaigns;
approximate information about the user's region, determined based on technical data.
2.4. The website may use:
Google Analytics;
Google Tag Manager;
Meta Pixel;
Yandex Metrica.
2.5. The use of analytical and marketing technologies is governed by the Cookie Policy. 3. Data Processed During Requests and Provision of Services 3.1. After the user requests the Services and during the provision of services, the Operator may receive and process only the data that the user provides independently or that is necessary for the agreed-upon service. 3.2. Such data may include:
last name, first name, patronymic;
date of birth and age;
phone number;
email;
messenger account IDs and names;
country of residence;
height;
weight;
body measurements;
photos;
video recordings of exercises;
workout information;
physical activity;
diet and eating habits;
sleep and recovery information;
well-being information;
injury information;
physical limitations information;
medical conditions information;
medications and supplements information;
laboratory test results;
Apple Watch, Garmin, Oura, Whoop, and other wearable device data;
Information about work schedule, travel, and lifestyle;
History of interactions with the Operator;
Details about the selected service;
Information about the fact and status of payment.
3.3. The Operator does not receive or store the client's full payment card details. Payments are processed by the Robokassa payment service.
4. Health Data 4.1. Information about health status, illnesses, injuries, disabilities, medications taken, laboratory tests, and similar information is considered special categories of personal data. 4.2. Such data is processed solely to the extent necessary to provide the personalized service selected by the client. 4.3. The Operator does not use health data for advertising targeting, sale to third parties, or the development of advertising audiences. 4.4. For clients in Germany and Spain, health data is processed with the express consent of the data subject in accordance with Article 9(2)(a) of the GDPR. The GDPR classifies health data as special categories of personal data. 4.5. For clients in the Russian Federation, the processing of special categories of personal data is carried out only if there is a basis provided for by Russian law. In cases where written consent is required, processing begins after such consent has been received. Russian law expressly provides for the written consent of the data subject as one of the grounds for the processing of health data.
5. Purposes of Processing Personal data is processed for the following purposes:
adapting recommendations to the client's schedule and lifestyle;
adjusting programs and recommendations;
communicating with the client;
compliance with mandatory legal requirements;
resolving potential claims and disputes;
ensuring website security;
analyzing traffic;
improving website performance;
evaluating the effectiveness of advertising campaigns.
6. Legal basis 6.1. In relation to clients from the Russian Federation, processing is carried out on the basis of the consent of the subject, the need to conclude or execute an agreement, fulfill the obligations of the Operator established by law, and other grounds provided by law. 6.2. Consent to the processing of personal data, when required by Russian legislation, is issued separately from other documents and conditions. 6.3. For customers from Germany and Spain, the grounds for processing, depending on the specific purpose, are:
consent of the subject - Article 6(1)(a) GDPR;
the necessity of concluding or performing a contract - Article 6(1)(b) GDPR;
fulfillment of a legal obligation - Article 6(1)(c) GDPR;
legitimate interest of the Operator, if it does not violate the prevailing rights and freedoms of the subject - Article 6(1)(f) GDPR;
explicit consent to the processing of health data - Article 9(2)(a) GDPR.
7. Data Sources The Operator may receive data:
directly from the client;
via telephone conversation;
via Telegram;
via WhatsApp;
via email;
during video calls;
from photographs, videos, and documents voluntarily provided by the client;
from wearable device data voluntarily provided by the client;
from Robokassa to confirm the fact or status of payment;
automatically when visiting the website, in cases permitted by law and the user's cookie settings.
8. Third-Party Services Used The Operator may use the following services:
LP Mottor - website hosting and technical operation;
Google Analytics;
Google Tag Manager;
Meta Pixel;
Yandex Metrica;
Robokassa;
Telegram;
WhatsApp;
Email;
Video conferencing services agreed upon with the client.
Each third-party provider may independently process technical information in accordance with its terms and privacy policy.
9. Transfer of Personal Data 9.1. The Operator does not sell, lease, or transfer personal data to third parties for independent marketing use. 9.2. Data may be transferred to technical or payment service providers only to the extent necessary to provide the relevant service or fulfill a legal obligation. 9.3. Data may also be provided to government agencies if such an obligation is required by applicable law.
10. International Processing 10.1. The Operator is located in the Russian Federation. Therefore, clients located in Germany or Spain understand that data directly sent to the Operator to receive a personalized service is processed by the Operator in the Russian Federation. 10.2. When using international communications and technical services, data may be processed by the infrastructure of the respective providers in different countries. 10.3. For users in the European Union, the international transfer of personal data to service providers is carried out only if there is an applicable legal mechanism provided for by the GDPR. 10.4. For citizens of the Russian Federation, the Operator processes personal data in accordance with Russian legal requirements for the localization and cross-border transfer of personal data.
11. Retention Periods 11.1. Current client data is stored and processed for the duration of the service provision. 11.2. After the end of the collaboration, work-related personal data may be stored for up to 12 months if its continued storage is necessary to resolve issues, confirm the scope of services rendered, or protect the legal rights of the parties. 11.3. Health data, photographs, videos, laboratory results, and other sensitive materials may be deleted earlier if their use is no longer necessary. 11.4. Financial, accounting, and tax information may be retained for periods stipulated by mandatory legislation. 11.5. Upon expiration of the applicable retention period, the data is deleted, destroyed, or anonymized if there is no legal basis for its further processing.
12. User Rights The user has the right, in cases provided for by applicable law:
to receive information about the processing of their data;
to access the data;
to request the correction of inaccurate data;
to request the deletion of data;
to limit processing;
to revoke previously provided consent;
to object to certain types of processing;
to request data portability, if such right applies;
to file a complaint with the competent government agency.
Send your request to: info@denispopov.life. Withdrawal of consent does not affect the lawfulness of processing conducted prior to its withdrawal. If, after the withdrawal of consent, the Operator no longer has the right to process information objectively necessary for the provision of a personalized service, further provision of the service may not be possible.
13. Users from Germany and Spain 13.1. Users from Germany have the right to file a complaint with the competent German data protection authority. 13.2. Users from Spain have the right to file a complaint with the Agencia Española de Protección de Datos (AEPD). 13.3. The exercise of the right to file a complaint does not preclude the use of other legally provided remedies.
14. Minors 14.1. The Operator provides services to individuals under 18 years of age only with the participation of a parent, guardian, or other legal representative. 14.2. The processing of a minor's personal data as part of the provision of services is carried out with the necessary consent of the legal representative.
15. Marketing Messages 15.1. The Operator does not send regular advertising email, SMS, Telegram, or WhatsApp messages based on data obtained for the provision of services. 15.2. Client data is not used for independent marketing messages without a separate legal basis or consent.
16. Information Security The Operator takes reasonable technical and organizational measures to protect information from:
unauthorized access;
loss;
destruction;
alteration;
disclosure;
copying;
distribution;
other illegal actions.
17. Policy Changes The Operator reserves the right to update this Policy in the event of changes in legislation, the scope of services used, or the procedure for providing services. The current version is regularly published on the denispopov.life website.
18. Contact information Denis Gennadievich Popov, a sole proprietor TIN: 525602487796 OGRNIP: 325527500163851 Address: Russian Federation, Nizhny Novgorod, Prygunova St., Bldg. 17, Apt. 68 Email: info@denispopov.life Phone: +7 930 685-09-68
CONSENT TO THE PROCESSING OF PERSONAL DATA
Last updated: August 27, 2026
1. General Provisions This Consent defines the terms and conditions for the voluntary provision of personal data to Denis Gennadievich Popov, an individual entrepreneur, when requesting and receiving services. Operator: Denis Gennadievich Popov, a sole proprietor TIN: 525602487796 OGRNIP: 325527500163851 Address: Russian Federation, Nizhny Novgorod, Prygunova St., Bldg. 17, Apt. 68 Email: info@denispopov.life Phone: +7 930 685-09-68 This Consent applies to interactions via the denispopov.life website, email, phone, Telegram, WhatsApp, video calls, and other channels agreed upon by the parties.
2. Personal Data Composition The Subject consents to the processing of personal data voluntarily provided to the Operator and necessary for the relevant service, including:
first name, last name, and patronymic;
age and date of birth;
phone number;
email;
messenger account information;
country of residence;
height;
weight;
body measurements;
photos;
video recordings;
workout information;
physical activity information;
diet information;
eating habits;
sleep information;
recovery information;
well-being information;
wearable device data;
lifestyle, work schedule, and travel information;
other data voluntarily provided to personalize the selected service.
3. Health Data The data subject specifically and explicitly consents to the processing of the information they provide related to their health status, if such information is necessary for the selected service, including:
information about illnesses;
information about injuries;
information about physical limitations;
information about contraindications;
information about well-being;
laboratory test results;
information about medications taken;
information about supplements taken;
other voluntarily provided information about their physical condition.
For individuals located in Germany or Spain, this provision applies as explicit consent to the processing of special categories of data in accordance with Article 9(2)(a) of the GDPR. For clients from the Russian Federation, special categories of personal data are processed only after fulfilling the requirements of Russian law regarding the form of the corresponding consent. The law classifies health information as a special category and provides for written consent as one of the grounds for its processing.
4. Purposes of Processing Personal data may be processed for the following purposes:
reviewing your request;
establishing contact;
determining a suitable service format;
concluding and executing a contract;
providing online coaching services;
providing nutritional support;
providing a personal health analyst;
analyzing initial information;
creating personalized training programs;
preparing nutrition recommendations;
analyzing exercise technique;
analyzing training load;
analyzing diet;
analyzing sleep and recovery;
analyzing wearable device data;
adjusting individual recommendations;
ongoing communication;
confirming service performance;
resolving issues related to service provision.
5. Actions with Personal Data Consent extends to the following actions, to the necessary extent:
collection;
recording;
systematization;
accumulation;
storage;
clarification;
updating;
modification;
retrieval;
use;
analysis;
comparison;
transfer to technical providers in cases necessary for service provision;
blocking;
deletion;
destruction.
Processing may be carried out by both automated and non-automated means.
6. Use of Communication Channels The Subject understands that, at their discretion, interaction may take place via:
Telegram;
WhatsApp;
Email;
Telephone;
Video calls.
If a third-party communication service is independently selected, its operator may also process the information in accordance with its terms.
7. Third-Party Services The following services may be used to the extent necessary during the process:
LP Motor;
Google;
Meta;
Yandex;
Robokassa;
Telegram;
WhatsApp;
Email service;
Video communication service.
Health information is not transferred to advertising services specifically for targeted advertising.
8. International Processing The Subject understands that the Operator is located in the Russian Federation. If a client located in Germany or Spain contacts the Operator, the information provided directly to the Operator will be processed in the Russian Federation. The use of international communications and technical services may involve the processing of technical information by their infrastructure in other countries.
9. Duration of Consent Consent is valid from the moment it is provided in the form required by applicable law and for the period necessary for the relevant processing purpose. Work data may be stored for the duration of the service and for up to 12 months after the end of the collaboration, unless there is a requirement for earlier deletion or another legal retention period.
10. Withdrawal of Consent The Data Subject has the right to withdraw consent at any time by contacting info@denispopov.life. This withdrawal does not affect the lawfulness of any processing carried out prior to its receipt. If the continued provision of a personalized service objectively requires the processing of data for which consent has been withdrawn, the Operator has the right to terminate the processing and the relevant portion of the service in accordance with applicable law.
11. Lack of Consent to Advertising This Consent does not constitute consent to receive advertising or marketing communications.
12. Minors If services are provided to a person under 18 years of age, the necessary consents are provided or confirmed by their parent, guardian, or other legal representative in accordance with applicable law.
13. Method of Granting Consent Consent is granted by a separate, unambiguous action confirming the Data Subject's will and is not combined with the acceptance of other documents where separate consent is required by law. For clients from the Russian Federation, consent requiring written form is provided in a manner consistent with the mandatory requirements of Federal Law No. 152. For clients from Germany and Spain, explicit consent may be provided by a separate electronic confirmation, which allows for proof of the fact and content of consent.
COOKIE POLICY
Last updated: August 27, 2026
1. General Provisions This Policy explains how cookies and similar technologies are used on the website: denispopov.life. The website owner is: Denis Gennadievich Popov, a sole proprietor TIN: 525602487796 OGRNIP: 325527500163851 Address: Russian Federation, Nizhny Novgorod, Prygunova St., Bldg. 17, Apt. 68 Email: info@denispopov.life
2. What are cookies? Cookies are small files or pieces of information that a website or the services it uses can store on or read from a user's device. Cookies can be used to:
ensure the technical functioning of a website;
save settings;
analyze traffic;
understand user behavior;
identify referral sources;
evaluate advertising effectiveness.
LocalStorage, pixels, tags, and other technical identifiers can perform similar functions.
3. Categories of Technologies Used 3.1. Necessary Necessary for the proper technical operation of the website, security, maintaining selected privacy settings, and providing functions expressly requested by the user. Necessary technologies may be used without separate consent where permitted by applicable law. 3.2. Analytical Used to analyze website traffic and understand how users interact with its pages. The website may use Google Analytics and Yandex Metrica. These services may process the following:
technical identifiers;
device information;
browser;
IP address or information derived from it;
pages visited;
duration of visit;
referral source;
events and actions on the website.
3.3. Marketing Used to measure the effectiveness of advertising campaigns and ad clicks. The website uses Meta Pixel. Meta Pixel may process website visit data, technical identifiers, advertising events, and other information in accordance with the website and Meta services settings. 3.4. Tag Management This website uses Google Tag Manager to manage technical, analytical, and marketing tags. Google Tag Manager does not independently grant the right to launch analytical and advertising tools without the required user consent.
4. User Consent When first visiting the website, the user is given the opportunity to choose how to use optional technologies. Available options:
Accept all
Reject all
Configure
The user's inaction and continued browsing the website do not constitute automatic consent to the use of optional analytics and marketing technologies where active consent is required by law.
5. Users from Germany For users from Germany, storing information on a device or accessing information on a device is carried out in accordance with §25 TDDDG. Optional technologies are used only with the user's consent, unless the technology is strictly necessary to provide a digital service expressly requested by the user.
6. Users from Spain For users from Spain, the choice to accept or reject optional cookies is provided simultaneously and with comparable visibility. The Spanish AEPD requires that the option to refuse cookies be provided simultaneously, at the same level, and with the same visibility as the option to accept them.
7. Users from Russia For users from the Russian Federation, the processing of information that constitutes personal data is carried out in accordance with applicable Russian legislation on personal data. For consistency and increased privacy, the site may use a common mechanism to pre-select optional analytics and marketing technologies for users in all three countries.
8. Default Settings Before providing the required consent:
Required technologies may be active;
Analytics technologies are not activated if their use requires consent;
Marketing technologies are not activated if their use requires consent.
9. Changing and revoking your choices The user can change or revoke their choices at any time via the "Cookie Settings" function on the website. After revoking consent, the corresponding optional technologies will no longer be used for future processing, to the extent technically feasible. Revocation does not affect the lawfulness of processing carried out prior to its revocation.
10. Storage Period The storage period for specific cookies depends on their purpose, website settings, and the policies of the relevant technical provider. Some cookies only exist for the duration of the current browser session. Persistent analytical or advertising cookies may be stored for a longer period, including up to several months or years, depending on the settings of the relevant provider. Users can delete stored cookies independently through their browser settings.
11. Third-Party Providers The website may use technologies from the following providers:
Google;
Meta Platforms;
Yandex.
The respective organizations may independently determine some technical processing parameters in accordance with their policies.
12. Linking Personal Data If a cookie, IP address, technical identifier, or other information allows us to directly or indirectly link the information to an individual, it will be processed in accordance with the Privacy Policy and applicable law.
13. Policy Changes This Policy may be amended due to changes in the services used, technical settings, or legislation. The current version is posted on the denispopov.life website.
14. Contacts For inquiries regarding cookie use: Denis Gennadievich Popov, a sole proprietor Email: info@denispopov.life Phone: +7 930 685-09-68
TERMS OF SERVICE
Last updated: August 27, 2026
1. General Provisions 1.1. These Terms govern the provision of individual remote services to clients of Denis Gennadievich Popov, Individual Entrepreneur. 1.2. Contractor: Denis Gennadievich Popov, a sole proprietor TIN: 525602487796 OGRNIP: 325527500163851 Address: Russian Federation, Nizhny Novgorod, Prygunova St., Bldg. 17, Apt. 68 Email: info@denispopov.life Phone: +7 930 685-09-68 Website: denispopov.life 1.3. The Contractor is located and operates in the Russian Federation. 1.4. Services are provided remotely to clients, including those located in Russia, Germany, and Spain. 1.5. These Terms shall be applied subject to the mandatory provisions of the legislation of the client's country of habitual residence, unless such provisions cannot be changed by agreement of the parties.
2. Services The Contractor provides three main types of services: 2.1. Online Personal Training This service may include:
current fitness level assessment;
setting training goals;
creating a customized program;
adapting the program to home, a fitness club, travel, or existing equipment;
analysis of exercise technique using videos;
training load planning;
program adjustments;
dynamic analysis;
training and recovery recommendations.
2.2. Nutritional Support This service may include:
current diet analysis;
eating habits analysis;
development of a customized nutrition plan;
adapting the diet to goals and lifestyle;
adapting recommendations to available products and the country of residence;
recommendations for work, travel, and restaurants;
analysis of information provided by the client;
discussion of supplements within the scope of professional competence;
adjustment of recommendations.
2.3. Personal Health Analyst This service may include:
a comprehensive lifestyle analysis;
a nutrition analysis;
physical activity;
training;
sleep pattern;
recovery;
work schedule;
workload;
client-provided wearable device data;
client-provided laboratory data;
identification of key factors and priorities;
development of a personalized strategy;
regular adjustments to the strategy.
3. Individual Terms 3.1. Each service is individual. 3.2. Specific:
tasks;
composition;
cost;
duration;
scope of support;
frequency of communication;
start date are agreed upon individually by the Contractor and the client prior to payment.
3.3. The service may be provided:
one-time;
for a specified period;
monthly;
in another individually agreed upon format.
4. Procedure for concluding an agreement 4.1. The Client independently contacts the Contractor via telephone, email, Telegram, WhatsApp or other specified channel. 4.2. The contractor and the client agree on the specific format of the service. 4.3. After approval, the Contractor informs the client of the cost and sends an individual link to payment through Robokassa. 4.4. Payment directly on the denispopov.life website is not made. 4.5. The contract is considered concluded after agreeing on essential individual conditions and payment for the service, unless the parties expressly agree otherwise. 4.6. Correspondence via email and agreed messengers can be used to confirm agreed individual conditions.
5. Cost and Payment 5.1. The price is determined individually prior to payment. 5.2. For clients from Russia, the price may be set in Russian rubles. 5.3. For clients from Germany, Spain, and other European countries, the price may be set in euros. 5.4. Payment is made via a personal Robokassa payment link. 5.5. The client receives information about the agreed price before making payment. 5.6. The Contractor does not store the client's full bank card details.
6. Term and Commencement of Service 6.1. Service may commence:
immediately after payment;
after receipt of the necessary initial information;
from a separately agreed date.
6.2. The specific procedure is determined on an individual basis. 6.3. Monthly maintenance does not automatically debit funds unless automatic renewal is expressly agreed upon separately.
7. Contractor's Obligations The Contractor undertakes to:
provide the agreed-upon service personally;
take into account the data individually provided;
act within the limits of their professional competence;
provide the agreed-upon recommendations and materials;
correct the recommendations if appropriate support is available;
maintain confidentiality;
comply with applicable personal data laws;
not provide non-medical services as medical diagnosis or treatment.
8. Client Responsibilities The Client undertakes to:
provide accurate information;
promptly disclose any relevant information about their condition;
disclose known illnesses, injuries, and contraindications, if such information is relevant to the selected service;
not conceal any information that could impact the safety of following recommendations;
independently ensure safe training conditions;
observe safety precautions;
cease physical activity if they experience a sudden deterioration in their health;
seek medical attention if necessary;
follow the instructions of their treating physician;
not change or discontinue medical treatment solely based on the Contractor's recommendations;
use personalized materials only for personal purposes.
9. Nature of Result 9.1. The Contractor provides a service but does not guarantee the achievement of a predetermined physiological, athletic, aesthetic, or medical result. 9.2. In particular, the Contractor does not guarantee:
weight loss of a specific number of kilograms;
gain of a certain amount of muscle mass;
achievement of a certain percentage of body fat;
specific changes in athletic performance;
changes in laboratory test results;
elimination of diseases;
elimination of symptoms;
occurrence of other specific changes in the body.
9.3. The result depends on many factors, including:
initial condition;
individual characteristics;
regularity of following recommendations;
nutrition;
physical activity;
recovery;
sleep;
medical condition;
lifestyle;
the client's actions.
10. Medical Restrictions 10.1. The Contractor's services are not medical services. 10.2. The services are not:
medical diagnostics;
treatment;
medical rehabilitation;
prescription of medications;
a substitute for a doctor's consultation.
10.3. The Contractor does not establish medical diagnoses or cancel treatment prescribed by a doctor. 10.4. Laboratory results provided by the client are considered only within the Contractor's professional competence. 10.5. If circumstances requiring a medical assessment are identified, the client may be advised to consult a doctor. 10.6. In the presence of illness, pregnancy, injury, significant deterioration in health, or other medical circumstances, the client is obligated to independently obtain the necessary medical advice.
11. Working with Minors 11.1. Services are provided to individuals under 18 years of age only with the participation or consent of their parent, guardian, or other legal representative. 11.2. The necessary consents for the processing of a minor's personal data are provided by their legal representative in accordance with applicable law.
12. Personal Programs and Intellectual Property 12.1. Training programs, recommendations, nutrition plans, analytical materials, tables, instructions, text materials, and other documents prepared by the Contractor are intended for the personal use of the individual client. 12.2. Without prior approval from the Contractor, the following is prohibited:
selling materials;
transferring them to third parties for personal use;
reselling the program in whole or in part;
making materials publicly available;
distributing copies of them;
using the materials in commercial activities;
publishing substantial portions of the materials;
passing off the Contractor's materials as their own.
12.3. The Client has the right to make copies solely for their own personal use. 12.4. A material breach of this section may be grounds for termination of further support to the extent permitted by applicable law. 12.5. Termination of support does not limit the consumer's mandatory rights of return or other legal remedies that cannot be waived by contract.
13. Service Cancellation and Refunds for Russian Clients 13.1. A Russian consumer client has the right to cancel the contract in accordance with the procedure established by Russian law. 13.2. In the event of cancellation, the Contractor's actual expenses directly related to the performance of the specific contract will be taken into account. 13.3. If, by the time of cancellation, an independent part of the service has already been rendered, a consultation has been conducted, an analysis has been completed, or the agreed-upon result has been transmitted, the settlement will be determined based on the actual service rendered and the mandatory provisions of Russian law. 13.4. These Terms do not establish an unconditional prohibition on refunds. The Russian Law on Consumer Protection expressly provides for the consumer's right to cancel the contract for services at any time, subject to payment of the Contractor's actual expenses.
14. Right of Withdrawal for German Customers 14.1. If the customer is a consumer and usually resides in Germany, the right of withdrawal (Widerrufsrecht) provided by German law applies to the distance contract. 14.2. The withdrawal period is generally 14 days from the date of conclusion of the contract, provided the consumer has been duly informed. 14.3. To exercise this right, the customer only needs to send a clear notice to the Contractor before the end of the relevant period: info@denispopov.life. 14.4. No explanation of the reason for withdrawal is required. 14.5. If the customer wishes to begin receiving the service before the end of the 14-day period, provision may begin upon their separate, express request. 14.6. If the customer, following such a request, exercises the right of withdrawal before the service has been fully rendered, they shall pay the cost of the portion of the service already rendered in the cases and according to the procedure stipulated by German law. §357a BGB provides for compensation for services already rendered if the consumer expressly requested performance to begin before the expiration of the withdrawal period and was duly informed. 14.7. For a paid service, the right of withdrawal may lapse after its complete performance if, prior to the commencement of performance, the customer:
expressly agreed to the commencement of service provision before the expiration of the withdrawal period;
confirmed their understanding that the right of withdrawal lapses after the service has been fully performed.
This is provided for in §356 BGB.
15. Right of Withdrawal for Spanish Clients 15.1. If the client is a consumer and usually resides in Spain, they have the right to withdraw from the distance contract (derecho de desistimiento) as provided for by applicable Spanish law. 15.2. For a service contract, the withdrawal period is generally 14 calendar days from the date of conclusion of the contract. 15.3. To exercise this right, the client only needs to send a clear notice to: info@denispopov.life 15.4. Using a special withdrawal form is optional. 15.5. There is no need to provide the reason for withdrawal. 15.6. If the client wishes the service to begin before the expiration of the withdrawal period, the Provider has the right to begin work upon receipt of the client's express request for an early start. 15.7. If the client withdraws after such a start, the client is obligated to pay for the portion of the service already rendered in the cases and amount stipulated by mandatory Spanish law. 15.8. If a paid service has been fully performed, the right of withdrawal may cease upon prior express consent to the early commencement of performance and confirmation by the client of understanding the consequences of full performance.
16. Universal withdrawal notice for Germany and Spain To exercise their right of withdrawal, the client may send a free-form message to info@denispopov.life that clearly indicates their decision to withdraw from the contract. For example: "I hereby notify you of my withdrawal from the concluded service agreement. Please confirm receipt of this notice." Using this specific wording is optional.
17. Rescheduling Consultations and Interactions 17.1. Dates of video calls, consultations, and other pre-agreed interactions may be rescheduled by mutual agreement of the parties. 17.2. The Client is obligated to notify the Contractor as far in advance as possible of their inability to attend the agreed-upon meeting. 17.3. A new date will be determined by the parties individually.
18. Personal Data 18.1. Personal data is processed in accordance with:
Privacy and Personal Data Processing Policy;
Consent to the Processing of Personal Data;
applicable legislation.
18.2. Transfer of health information to the Operator is permitted only if there is a necessary legal basis for processing it.
19. Liability 19.1. The Contractor is responsible for the proper provision of the agreed service within the limits established by applicable law. 19.2. The Contractor is not liable for failure to achieve the desired result due to circumstances beyond the Contractor's reasonable control. 19.3. In particular, the Contractor is not liable for consequences caused by:
providing false or incomplete information;
concealing material medical circumstances;
independently changing the program;
failure to follow recommendations;
incorrect performance of exercises contrary to the instructions provided;
failure to comply with mandatory doctor's orders;
circumstances that the Contractor could not reasonably have known or foreseen.
19.4. Nothing in these Terms and Conditions limits the consumer's liability or rights that, in accordance with mandatory law, cannot be excluded by contract.
20. Force Majeure A Party shall be released from liability for failure to perform an obligation if such failure is due to extraordinary circumstances beyond its reasonable control, to the extent permitted by applicable law. A Party facing such circumstances must provide reasonable notice to the other Party.
21. Applicable Law 21.1. Since the Contractor is registered and operates in the Russian Federation, the relationship between the Parties shall be governed by Russian law, unless otherwise provided by mandatory provisions of applicable law. 21.2. If the Client is a consumer and usually resides in Germany or Spain, the choice of Russian law does not deprive them of the protection provided by mandatory provisions of the law of their country of habitual residence that cannot be changed by agreement of the Parties.
22. Dispute Resolution 22.1. If any disagreements arise, the Parties shall initially seek to resolve them through direct communication. 22.2. Inquiries and claims may be submitted to: info@denispopov.life 22.3. If the dispute is not resolved, it will be considered in accordance with the procedure established by applicable law. 22.4. The consumer is not deprived of the right to pursue mandatory judicial or administrative remedies available to them in their country of habitual residence, if such right is provided for by applicable law.
23. Changes to Terms 23.1. The Contractor reserves the right to change these Terms due to changes in legislation, the format of work, or the scope of services. 23.2. The new version applies to relations arising after its publication, unless otherwise provided by law or separately agreed upon by the parties. 23.3. The version in effect at the time of conclusion of the relevant agreement applies to services already paid for, unless otherwise required by mandatory law.
24. Final Provisions 24.1. The invalidity of any individual provision of these Terms shall not automatically invalidate the remaining provisions. 24.2. To the extent not regulated by these Terms, the relevant mandatory legislation shall apply. 24.3. The current version of the Terms is posted on the denispopov.life website.